UniWeb releases "Co-Browsing," a screen sharing solution that helps users solve problems.

2025/01/16

Kiva Corporation (Headquartered in Chuo-ku, Tokyo; Kota Nojiri, President; hereinafter "Kiva") has released a new screen sharing feature (hereinafter "co-browsing") for its web accessibility tool "UniWeb" This optional feature makes customer support even more effective and faster.

 

What is Cobrowsing?

Co-Browsing" is a revolutionary solution that allows remote operation and support of customers who are having trouble with a website, while allowing them to see their screen in real time.

Co-browsing" is also a great help for the elderly and people with disabilities: if they find it difficult to navigate the Web or have trouble understanding on-screen instructions, they can receive real-time assistance and use the Web with confidence, and from the perspective of Web accessibility, it provides an equal and accessible system for everyone, without requiring special tools or settings.

 

◾️ Cobrowsing Features

1. Immediate introduction is possible
   Companies currently using UniWeb can implement the system immediately without additional work.
2. Easy support by remote control
   Support end-user operations in real time to speed up problem resolution.
3. Multi-device support
   It can be used on any device, including PCs, smartphones, and tablets.
4. Security measures for peace of mind
   Security design tailored to the site provides peace of mind.
5. Full chat functionality
   Additional support is available via chat while screen sharing is in progress.

Effects of introduction

• Improved issue resolution rate
  Providing direct support while sharing screens greatly increases the rate at which end-user issues are resolved.
• Improved support speed
  This reduces response time by quickly identifying "which part is not understood" and accurately addressing the issue.

 

For companies considering introducing ◾️

Co-Browsing is the perfect solution for companies looking to improve user satisfaction, and we invite you to take advantage of this opportunity to introduce a new support experience.
*Cobrowsing is an optional feature of UniWeb, and a separate fee will be charged for its use.

For details and application, please feel free to contact us at the official website or our sales representatives.

▶︎ Service website
https://hellouniweb.com/option-unishare/

 

◾️About UniWeb

UniWeb supports web accessibility features "on the day of deployment" by simply adding a single line of code to all web services.

In order to achieve equal website services for all, we want to put users in various situations, such as those with visual impairments or those who temporarily lose the use of their hands due to injury, in a position to understand correct information through various uses such as voice reading and contrast changes.

 

◾️Future

We hope that this release will be the first step toward quickly and accurately resolving the "unknowns" that more and more customers face. coBrowsing is a solution that not only improves end-user satisfaction, but also helps companies solve problems and increase efficiency. it also provides a more comfortable and secure online experience for the elderly and people with disabilities by reducing anxiety and difficulties when using the Web.

We will continue to improve and evolve further to provide security and satisfaction to all our customers and to support an environment where everyone has equal access to the Web.

 

◾️ Kiva Corporation

Representative: Kota Nojiri, President and Representative Director
Location : 3-12-5 Tsukiji, Chuo-ku, Tokyo +SHIFT TSUKIJI 7F
URL :https://kiva.co.jp/
Business :

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