Privacy Policy

Kiva Corporation (hereinafter referred to as 'the Company') will appropriately manage, protect, and utilize the personal information of customers collected and held through the websites managed and operated by the Company in accordance with the Act on the Protection of Personal Information, the provisions of the Telecommunications Business Act regarding the secrecy of communications, and other relevant laws and regulations (including related guidelines) and this privacy policy.

1. Information Collected

1) Regarding Personal Information

We collect personally identifiable information from you, such as your name, address, phone number, mobile phone number, email, and any other information you choose to provide to us or include in your account (hereinafter referred to as 'Personal Information'). You may be asked to provide payment information; however, we do not store or access this information, and payments are processed by third-party payment processors.

2) Cookies

This site uses a technology called 'cookies' on pages to enhance convenience for you when you access the site again.
A 'cookie' is a technology that allows web servers to identify your computer.
You can change your browser settings to disable the cookie function, but as a result, some or all services on the web page may not be available.

3) Information Sharing with Business Partners
Some of our services are provided by being integrated into sites and apps operated by business partners (hereinafter referred to as "Partner Sites"). Pages displayed overlaying Partner Sites are included as part of our site, "this site."
Additionally, we may jointly use some of the personal information collected from partner sites with our business partners. For details on the handling of personal information jointly used with business partners, please refer to "10. Joint Use."

(1) Name and address of the business operator handling personal information, and for corporations, the name of its representative

Business Name: Kiva Corporation
Representative Director: Kouta Nojiri
Address: 7F, 3-12-5 Tsukiji, Chuo-ku, Tokyo

（２）Name or title, department, and contact information of the Personal Information Protection Manager (or their representative)

Personal Information Protection Administrator: Kouta Nojiri
Email:[email protected]
Phone number: 03-6264-0825

2. Initiatives for the Protection of the Rights and Interests of Users

The Company implements the following as key initiatives for protecting the rights and interests of users concerning personal information protection.

① If requested by the individual, we will stop sending direct mail and phone solicitation.

② The Company may entrust the handling of personal information, in whole or in part, within the scope of purposes of use. The entrustee will be selected based on its acknowledged ability to handle personal information appropriately, and the entrusted contract will properly stipulate matters related to safety management, confidentiality, and other handling of personal information, while necessary and appropriate supervision will be carried out.
The main administrative tasks to be outsourced are as follows:
* Sales and reception of various approvals and services * Repair services for malfunctions
＊Billing-related tasks ＊Marketing tasks

3. Specification and Disclosure of Purposes of Use

The Company will use the personal information it collects and holds within the scope of the following purposes of use.

1) Personal Information about Customers

① For providing, maintaining, protecting, and improving our services (including accepting registrations for our services, identity verification, user authentication, recording user settings, and calculating usage fees).

② For measuring customer traffic and behavior

③ For ad delivery, display, and effectiveness measurement

④ To address acts that violate our terms, policies, etc. (hereinafter referred to as 'Terms and Conditions') regarding our services.

⑤ To inform of changes to our terms and conditions related to our services

⑥ To send alerts related to your account

⑦ To communicate with customers regarding this site and our services

⑧ For notifications regarding new services, events, seminars, etc.

⑨ For surveys and sales analysis regarding our services

⑩ To perform tasks incidental to the purposes of use listed in ① through ⑨ above

2) Personal information of applicants for employment with the Company

① For recruitment selection

② To respond to inquiries

3) Personal information about employees

For labor, personnel, payroll processes, employee benefits, health management, social security, taxation, and educational management.

4. Use within the Scope of Purposes of Use

The Company will handle your personal information only within the scope necessary to achieve the purposes of use specified and published in advance. However, in the following cases, the Company may handle your personal information beyond the necessary scope to achieve the specified purposes without obtaining your consent.

1) Where based on laws and regulations

2) When necessary for protecting a person's life, body, or property, and it is difficult to obtain consent from the individual.

3) When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and obtaining consent from the individual is difficult.

4) When it is necessary to cooperate with a national agency, local government, or those entrusted by them in performing tasks specified by law, and obtaining consent from the customer may hinder the performance of such tasks. However, information subject to communication secrecy will not be handled beyond the scope specified by laws or guidelines.

5. Retention Period

The Company will determine the retention period of personal information within the scope necessary for the purpose of use and will delete the personal information promptly after the retention period has expired or after the purpose of use has been achieved. However, this does not apply in the following cases.

1) When it must be retained based on legal provisions

2) When there is consent from the individual

6. Proper Acquisition

The Company does not acquire personal information through false or other fraudulent means.

7. Safety Management Measures

The Company will make efforts to ensure that your personal information is kept accurate and up-to-date, and will implement necessary and appropriate security management measures to protect against unauthorized access, alteration, leakage, loss, and damage.

1) Organizational Security Measures

• A responsible person for handling personal information will be appointed to manage the reporting and communication system and handling methods.

• Regular checks and audits on the handling of personal information will be conducted.

2) Human Security Management Measures

• Regular training will be provided to employees regarding matters to consider when handling personal information.

• Confidentiality matters regarding personal data are included in our employment regulations.

3) Physical Security Management Measures

• Measures will be taken to manage entry and exit and restrict devices brought in to prevent viewing by unauthorized persons.

• Measures will be taken to prevent theft or loss of devices and documents handling personal information.

4) Technical Security Management Measures

• Clarify the authentication rules and permissions for those accessing the personal information databases and set them to the minimum necessary.

• Maintain the security software implemented in systems handling personal data and related equipment in the latest state.

8. Supervision of Employees

The Company will provide necessary and appropriate supervision of its employees to ensure the safe management of your personal information. Additionally, necessary training will be conducted to ensure appropriate handling of personal information.

9. Provision to Third Parties

The Company will not provide your personal information to third parties without your consent, except in the following cases.

1) Where based on laws and regulations

2) When necessary for protecting a person's life, body, or property, and it is difficult to obtain consent from the individual.

3) When it is particularly necessary for the improvement of public health or the promotion of the sound development of children, and obtaining consent from the individual is difficult.

4) When it is necessary to cooperate with national agencies or local governments, or those entrusted by them, in performing tasks specified by laws, and obtaining consent from the customer may hinder the performance of such tasks.

11.Procedures for Disclosure, etc.

We will promptly respond to requests from individuals regarding their personal data we hold, including requests for disclosure, notification of purpose of use, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of provision to third parties. If you wish to make such a request, we will respond within a reasonable period and scope after confirming that the person making the request is the individual themselves or their authorized representative.

12. Requests for Disclosure, etc.

Customers may request notification of the purpose of use of their personal information, disclosure of their personal information, correction, addition, or deletion of their personal information, suspension of use of their personal information, or cessation of provision of their personal information to third parties.、Disclosure of Third-Party Provision RecordsIf you wish to do so, please contact the Personal Information Consultation Desk at the end of this document by mail or telephone.

We will send you a 'Request for Disclosure of Personal Information' (hereinafter referred to as 'Disclosure Request'). Please check the contents of the Disclosure Request, fill in according to the items, attach the identity verification documents prescribed by the Company, and send it to the personal information consultation counter at the end by mail.

(Procedures for requests for disclosure, etc.)

After your request is received, we will send you a 'Request for Disclosure of Retained Personal Data' form. Please send the completed 'Request' along with a copy of your identity verification document, and if applicable, the 'Document to Confirm Agent Status.'

• A copy of the identity verification document (driver's license, passport, health insurance card, residence certificate, pension book, etc.)

• Documents confirming that you are an agent (for reference below. The residential information of each document should be limited to the prefecture, and subsequent information should be blacked out or otherwise processed.)

• In the case of a legal guardian of a minor
• A copy of the identity verification document of the agent themselves
• A copy of any of the following
• Family register
• Residence certificate (with kinship details)
• Other public documents that can confirm legal representation rights

• In the case of a legal representative of an adult under guardianship
• A copy of the identity verification document of the agent themselves
• A copy of any of the following
• Certificate of registration proving that one is an adult under guardianship
• Other public documents that can confirm legal representation rights

• In the case of an agent by delegation
• Letter of authorization
• Seal registration certificate of the individual (issued within the last 3 months)
• A copy of the identity verification document of the agent who received the delegation

(Fee for requests for disclosure, etc. and collection methods)

Regarding your request,Postage, transfer fees, and foreign exchange issuance fees to our company shall be borne by the customer.
If the fees are insufficient or have not been deposited, we will notify you of this; however, if payment is not made within the prescribed time, we will treat it as if there was no request for disclosure.

13. Consequences of Not Providing Personal Information

Providing personal information is optional. If you do not provide some information regarding personal information, we may not be able to respond to your inquiries.

14. Handling Complaints

We will respond promptly and appropriately to any complaints or other inquiries from customers regarding the handling of personal information. Complaints and other inquiries are accepted at the contact point listed in Article 17 below.

15. Response to a Leakage Incident

In the event of a leak of your personal information, we will promptly notify you of the facts and take appropriate action.

16. Personal Information Protection Manager

Kiva Corporation Information Management Officer

Contact Information: Personal Information Inquiry Desk as specified in Article 17 below

17. General Contact Point for Personal Information

For opinions, complaints, or requests regarding the handling of personal information, please contact the following personal information consultation counter.

Counter Name: Information Consultation Counter
窓任任者：Kataro Oishi
Address: 7F, 3-12-5 Tsukiji, Chuo-ku, Tokyo
Phone/FAX: 03-6264-0825
Email:[email protected]

18. Changes to the Privacy Policy

The Company may change this privacy policy from time to time. If the Company decides to change this privacy policy, it will notify customers by posting the revised privacy policy on this site.
These changes will take effect on the revision date indicated in the revised privacy policy.
However, if we use personal information beyond the scope necessary to achieve the specified purpose of use, or if we make changes such as altering the purpose of use that require the individual's consent under laws, regulations, or guidelines, we will notify you in advance and obtain your consent.